All our packages come with 24/7 support via phone, chat and email. We guarantee average support response time for 15 minutes.
We guarantee that the network connection and power infrastructure for your server will be online and available to you 100% of the time. If for any reason your server experiences an outage, it may be eligible for a credit refund for that down time.
All packages come with hardware troubleshooting, 12 min server reboot guarantee and unlimited OS reload. We also offer three management levels for fully managed support.
Our custom built in-house DDoS protection system has been designed to ensure that the network is protected from outside attacks, which are stopped within a minute or less.
We offer 24/7/365 monitoring where alerts are sent automatically to our staff when the service goes offline. We will help recover and setup after a crash.
Chociz's web hosting facility is a true mission-critical data center. Redundant, uninterruptible power systems and diesel generators protect your uptime from enduring blackouts.